FAQ & Support
HOW CAN WE HELP?
General
Information about general questions and answers related to website.
What if I forgot my password?
Have you forgotten the password for your Account? Then you can request it by following this link and clicking on 'Forgotten password'. Then fill in the form and you will receive an e-mail with a new password. You can then change it on your account page.
Which and how many e-mails do I receive from you?
We
don't like a lot of unwanted e-mails either. Only essential emails like warehouse processing, shipping packaging and tracking details. Four or Five emails only within 20 days of the order. The last email is about the review over the product you have purchased.
How do I contact customer care?
You can message or chat with us from our HELPDESK or email us using the form from contact us page.
Is there a minimum order value?
No, we don't have a minimum order value.
What information do I have to share?
You can register or checkout as a guest but in order to place an order we need your first name, last name, phone number (in case of any question), and email address ( For order update, tacking). Please note disposable emails and phone numbers are not accepted.
Do you charge for the delivery?
Yes, we charge a Delivery Fee.
Can I Cancel my Order ?
Prior receiving shipping confirmation, generally yes but for Cancellation and Refund refer to Terms & Conditions - Cancellation and Refund section
Ultimately, you can refuse the package and it will be returned back to the same warehouse. Refused packages are processed as general returns and are subject to restocking and handling fees.
